The provisions of the return policy stated below shall generally apply. However, certain products may not have any applicable return policy or may have different or additional return policy provisions - please refer to the relevant product page in order to check.
- You may return new, unopened items (except for items that have been customized on behalf of the buyer) for store credit, less a twenty per cent (20%) restocking fee, within fifteen (15) business days of delivery. All returned products must be in their original packaging with all included accessories intact, and must be accompanied by a copy of the Return Merchandise Authorization (RMA) issued by us, and sent to the address indicated in the Return Merchandise Authorization.
- Defective or damaged items shall be exchanged or the product cost credited for other store purchases if you report the problems within fifteen (15) business days of delivery.
- For all returns, you must contact our Customer Services in writing to describe the reason for returns and obtain a return merchandise authorization (RMA) number prior to sending the items back for exchange or credit.
- You shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to us for exchange or credit. Shipping and handling fees shall not be credited.
- You shall also be responsible for all shipping, insurance, and handling charges (where applicable) when we return the replaced items to you.
- We shall not be responsible for losses, damages and/or breakage during the return shipping process. We highly recommended that you use a traceable means to ship the product and purchase shipping insurance.
- We shall notify you by email once we have received and processed your returned item. We typically process your returned items within three (3) to five (5) days of receiving them.
- The Return Policy does not apply to items that have been customized in any way for the buyer. All sales are final for such items.